Refund policy

At ALUNA Coffee, customer satisfaction is important to us.

Due to the nature of our products, we do not accept returns or exchanges on coffee products once they have been delivered.

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of receiving your order.

Email: info@alunadxb.com

Please include:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect product

Once reviewed, we will work with you to provide an appropriate resolution, including replacement or refund where applicable.