Shipping Policy

At ALUNA Coffee, we are committed to delivering fresh, premium coffee with care and efficiency.

Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Delivery

We currently deliver across the United Arab Emirates.

Estimated delivery times:

• Dubai: 1–2 business days

• Abu Dhabi, Sharjah, Ajman: 1–3 business days

• Other Emirates: 2–4 business days

Delivery times are estimates and may vary due to factors beyond our control.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Shipping Charges

Shipping charges are calculated at checkout.

Free shipping may be offered for selected promotions or qualifying orders.

Incorrect Address

Customers are responsible for providing accurate delivery information. ALUNA Coffee is not responsible for delays or failed deliveries caused by incorrect addresses.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of receiving your package.

Email: info@alunadxb.com

Please include:

• Your order number

• A description of the issue

• Photographs of the damaged item

Contact

ALUNA Coffee

Email: info@alunadxb.com

Address:

6th Floor, Meydan Grandstand

Meydan Road, Nad Al Sheba

Dubai, United Arab Emirates